Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account login information
• Order and purchase details
• Product information, including model, item, retailer, purchase date, or warranty/recall-related details
• Information submitted through contact forms, customer service forms, recall forms, replacement part requests, or other website forms
• Newsletter signup information
• Any other information you choose to provide to us

We may also collect certain information automatically when you use the website, including:

• Device and browser information
• IP address
• Pages viewed and site interactions
• Cart, checkout, and order-related activity
• Cookie consent preferences
• General website usage information needed to operate and improve the website

How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Provide customer service and respond to inquiries
• Manage customer accounts
• Send order updates, service communications, and customer support messages
• Send newsletters, promotional emails, or marketing communications if you have signed up to receive them
• Process warranty, recall, replacement part, or product support requests
• Help customers locate nearby retailers
• Improve website functionality and user experience
• Maintain website security and prevent fraud or misuse
• Comply with legal, regulatory, safety, and recall-related obligations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, support ecommerce functionality, and improve the user experience.

We use a cookie consent tool to inform users about cookies and allow users to manage their cookie preferences. Certain cookies may be necessary for the website to function properly, while others may be used only with consent, depending on applicable laws and the user’s location.

Newsletter and Marketing Communications

If you sign up for our newsletter or marketing emails, we may use your email address to send Agio updates, product news, promotions, and related communications. You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

Ecommerce and Customer Accounts

When you make a purchase or create an account, we collect the information needed to process your order, manage your account, provide customer service, and complete related business functions. Payment and checkout services may be processed through Shopify and/or other secure payment service providers.

Forms, Customer Service, Recalls, and Replacement Requests

If you submit a contact form, warranty inquiry, recall registration, replacement part request, or customer support request, we may collect and use the information you provide to respond to your request, verify product details, provide support, send replacement parts, or comply with product safety and legal requirements.

How We Share Information

We may share personal information with trusted service providers who help us operate the website, process orders, provide customer support, send emails, manage forms, support ecommerce functionality, provide retailer locator services, or perform other business functions on our behalf.

We may also share information if required to comply with applicable laws, legal processes, product safety obligations, recall requirements, or to protect our rights, customers, or business operations.

We do not sell personal information.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website or online service can guarantee complete security.

Your Choices

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to access, correct, delete, or request information about how your personal information is used. You may also opt out of marketing emails at any time.

To manage cookie preferences, please use the “Manage Cookies” link available on the website.

Children’s Privacy

Our website is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: info@agioliving.com
Phone: 1-800-416-3511